ARCAGEN PRIVACY POLICY

Effective Date: 4/22/26

Company: Arcagen (“Company”, “we”, “us”, or “our”)

Website: arcagen.ai

1. Overview

Arcagen respects your privacy and is committed to protecting your personal and business data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

2. Information We Collect

A. Information You Provide

We may collect:

Name, email, phone number

Business information (company name, workflows, systems)

Login credentials or API keys (when required for integrations)

Any information submitted through forms, demos, or onboarding

B. Automatically Collected Data

When you visit our website, we may collect:

IP address

Browser type and device info

Pages visited and session duration

Cookies and tracking data

C. Business & Operational Data

As part of our services, we may process:

Emails and communications

CRM data

Customer interactions

Scheduling and workflow data

We only access what is necessary to deliver services.

3. How We Use Information

We use collected data to:

Deliver and improve our AI automation services

Set up and manage client systems

Communicate with you (support, updates, onboarding)

Analyze performance and optimize workflows

Ensure security and prevent fraud

4. AI & Data Processing Disclosure

Arcagen utilizes AI and automation tools to process certain data.

By using our services, you acknowledge:

Data may be processed through AI systems

Outputs may be generated based on provided inputs

You are responsible for reviewing outputs before use

We do not use your data to train public AI models unless explicitly stated.

5. Sharing of Information

We do not sell your data.

We may share data with:

Trusted third-party service providers (e.g., CRMs, automation platforms, hosting providers)

Payment processors (e.g., Stripe)

Legal authorities if required by law

All third parties are required to handle data securely.

6. Data Retention

We retain data only as long as necessary to:

Fulfill service obligations

Comply with legal requirements

Resolve disputes

Clients may request deletion of their data at any time (subject to legal obligations).

7. Data Security

We implement reasonable safeguards, including:

Secure access controls

Encrypted connections where applicable

Limited internal access to sensitive data

However, no system is 100% secure, and we cannot guarantee absolute security.

8. Client Responsibilities

You are responsible for:

Ensuring you have rights to the data you provide

Not submitting illegal or sensitive data without proper authorization

Maintaining the security of your own systems and credentials

9. Cookies & Tracking

We use cookies and similar technologies to:

Improve user experience

Analyze website performance

Support marketing efforts

You can disable cookies in your browser settings.

10. Your Rights

Depending on your location, you may have rights to:

Access your data

Request correction or deletion

Restrict or object to processing

Request data portability

To exercise these rights, contact us at [Insert Email].

11. Third-Party Services

Our services may integrate with third-party platforms. We are not responsible for their privacy practices. You should review their policies separately.

12. Children’s Privacy

Arcagen services are not intended for individuals under 18. We do not knowingly collect data from minors.

13. International Data Transfers

If you access our services from outside the United States, your data may be transferred and processed in the U.S.

14. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on our website with a revised effective date.

15. Contact Information

For questions or requests regarding this Privacy Policy:

Arcagen

Email: [Insert Email]

Website: arcagen.ai