ARCAGEN TERMS OF SERVICE
Effective Date: 4/22/26
Company: Arcagen (“Company”, “we”, “us”)
Website: arcagen.ai
1. Acceptance of Terms
By accessing or using Arcagen services, you (“Client”) agree to these Terms. If you do not agree, do not use our services.
2. Scope of Services
Arcagen provides AI-powered automation systems designed to replace or optimize administrative and operational workflows, including but not limited to:
Email automation
Scheduling & calendar management
CRM automation & integrations
Lead follow-ups & nurturing systems
Internal workflow automation
All services are custom-built and defined in your Master Services Agreement (MSA) and Statement of Work (SOW).
3. Results & ROI Disclaimer
Arcagen provides systems designed to improve efficiency and reduce operational overhead.
However:
We do not guarantee revenue, profit, or specific ROI outcomes
Any projections (e.g., time saved, cost reduction) are estimates
Results depend on implementation, usage, and external variables
4. Client Responsibilities
Client agrees to:
Provide accurate, complete, and timely information
Grant necessary access to systems, tools, and accounts
Participate in onboarding and feedback loops
Use services in compliance with all applicable laws
Delays or failure to cooperate may impact results and timelines.
5. Payment Terms
Fees are defined in your MSA/SOW
All payments are non-refundable unless explicitly stated
Late payments may result in:
Suspension of services
Removal of system access
Termination of agreement
Arcagen reserves the right to charge late fees where permitted by law.
6. Intellectual Property & Licensing
All Arcagen systems, automations, frameworks, and methodologies remain exclusive property of Arcagen
Client is granted a limited, non-exclusive, non-transferable license to use delivered systems
Client may not:
Resell, replicate, or redistribute Arcagen systems
Reverse engineer or copy workflows
7. Non-Circumvention & Non-Solicitation
Client agrees that during engagement and for 12 months after termination, they will not:
Directly hire Arcagen contractors, employees, or partners
Replicate or recreate Arcagen systems independently or with third parties
8. Confidentiality
Both parties agree to maintain strict confidentiality of:
Business operations
Systems, processes, and strategies
Client and company data
This obligation survives termination indefinitely.
9. AI & Automation Disclaimer
Client acknowledges:
AI-generated outputs may not be 100% accurate
Human oversight is recommended for critical decisions
Arcagen is not responsible for decisions made solely based on AI outputs
10. Third-Party Tools & Integrations
Arcagen may utilize third-party platforms (e.g., CRMs, APIs, automation tools).
We are not responsible for:
Downtime or failures of third-party services
Changes in third-party pricing or policies
Data breaches caused by third-party platforms
11. Data Usage & Security
Client retains ownership of their data
Arcagen may process data solely for service delivery
Reasonable security measures are implemented, but no system is 100% secure
12. Limitation of Liability
To the fullest extent permitted by law:
Arcagen is not liable for indirect, incidental, or consequential damages
Total liability is limited to the amount paid in the previous 3 months
13. Indemnification
Client agrees to indemnify and hold Arcagen harmless from:
Claims arising from misuse of services
Legal violations by the client
Data or content provided by the client
14. Termination
Arcagen may terminate services immediately if:
Client breaches these Terms
Payments are not made
Client engages in unlawful, unethical, or abusive conduct
Client termination terms are defined in the MSA/SOW.
15. Service Suspension
Arcagen reserves the right to suspend services without notice if:
Security risks are detected
Systems are being misused
Payments are overdue
16. Modifications
Arcagen may update these Terms at any time. Continued use constitutes acceptance.
17. Governing Law
These Terms are governed by the laws of the State of Arizona, United States.
18. Dispute Resolution
Any disputes shall be resolved through:
Good faith negotiation
Binding arbitration in Arizona, if unresolved
19. Force Majeure
Arcagen is not liable for delays caused by events outside reasonable control, including:
Natural disasters
Internet outages
Government actions
20. Entire Agreement
These Terms, along with your MSA and SOW, constitute the full agreement between both parties.