Refund & Cancellation Policy
Last Updated: 4/23/26
Welcome to Arcagen. Due to the custom and digital nature of our AI solutions and services, this Refund & Cancellation Policy outlines how payments, cancellations, and refunds are handled.
1. General Policy
All services provided by Arcagen are custom-built, digital, and resource-intensive, meaning work often begins immediately after onboarding.
Because of this, refunds are limited and handled on a case-by-case basis.
2. Refund Eligibility
Eligible for Refund:
Duplicate or accidental payments
Failure to deliver services as explicitly outlined in the agreed scope
Cancellation before any work has begun
Not Eligible for Refund:
Services that have already begun or been delivered
Completed milestones or partial work
Custom-built AI systems, automations, or integrations
Change of mind after project initiation
3. Deposits & Upfront Payments
All deposits and upfront payments are non-refundable
Deposits secure your project slot, resources, and onboarding time
4. Project-Based Services (One-Time Builds)
For fixed-scope projects:
Work begins after initial payment is received
Once work has started, no refunds will be issued
If a project is canceled mid-way:
You are responsible for payment of all completed work up to that point
Any remaining balance may still be due depending on the agreement
5. Subscription & Retainer Services
For ongoing services (monthly AI management, automation, etc.):
You may cancel at any time
Cancellation must be submitted before the next billing cycle
No partial refunds for unused time within a billing period
Services will remain active until the end of the current billing cycle
6. Cancellation Policy
To cancel services, you must:
Provide written notice via email to: Support@arcagen.com
Notice Period:
Recommended: 14–30 days written notice for active service agreements
Failure to provide notice may result in:
Continued billing for the next cycle
Forfeiture of payments already made
7. Chargebacks & Disputes
We encourage clients to contact us directly before initiating any chargebacks.
Unauthorized chargebacks may result in:
Immediate suspension of services
Legal action or collection efforts for recovered fees
8. Exceptional Circumstances
We understand that unique situations may arise.
Refunds outside of this policy may be considered at our sole discretion.
9. Contact Information
If you have any questions regarding this policy, please contact:
Arcagen Support
Email: Support@arcagen.com
Website: https://arcagen.ai